Cancellation policy

Cancellation policy for consumers

If the customer is a consumer, he has the right to a statutory right to cancel, about which SoulAr informs as follows:

Cancellation policy

Right to cancel

You have the right to withdraw from this contract, without providing justification, within fourteen days.

The cancellation period amounts to fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (SoulAr GmbH & Co. KG, Alfred-Nobel Straße 6, 97080 Würzburg, Germany Tel.: +49 (0)951 30900710, Fax: +49 (0)951 30900719, e-mail: in a clear statement (e.g. a letter sent by post or a fax or e-mail) of your decision to withdraw from this contract. To do this, you can use the enclosed template withdrawal form, although this is not mandatory.

To observe the cancellation period, it is sufficient that you submit the notification about your exercising of the right of withdrawal before the cancellation period expires.

Consequences of withdrawal

If you withdraw from this contract, we are to pay back to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from you choosing another form of delivery than the cheapest, standard delivery we offered), immediately and at the latest within fourteen days from the day on which the notification about your withdrawal from this contract was received by us. To make this repayment, we use the same method of payment that you used when making the original transaction, unless we explicitly agree otherwise with you; in no case are you charged fees due to this payment. We can refuse the repayment until we have either received the goods back or until you provide evidence that you have sent back the goods, whichever is the earliest.

You are to send back to us or hand over the goods immediately and in all cases at the latest within fourteen days from the day on which you inform us of your withdrawal from this contract. The period is observed when you send the goods before the period of fourteen days expires. You bear the direct costs of sending back the goods. The costs of returning goods not suitable for shipping by parcel post are estimated at a maximum of around EUR 150. You must only compensate for any loss of value of the goods if this loss of value is attributable to unnecessary handling by you to inspect the characteristics, properties and functioning of the goods.

Template cancellation form

(If you want to withdraw from the contract, please complete this form and sent it back.)

- To
SoulAr GmbH & Co. KG, Fax: +49 (0)951 30900719
Alfred-Nobel Straße 6 E-mail:
97080 Würzburg, Germany

- I/we (*) hereby withdraw from the contract I/we (*) have concluded concerning the purchasing of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*):________________________________________________________

- Name of the consumer:______________________________________________________________

- Address of the consumer:____________________________________________________________

- Consumer’s signature (only for notification on paper):______________________________________

- Date_______________

(*) Please delete as appropriate.